Refund policy

Unwind is sold by Unwind (Lithuania). Questions about a return? Email hello@unwindring.com.

30-day home trial

Every Unwind ring comes with a 30-day home trial. Use it properly — on cramp days, after training, at your desk — and if it doesn't earn a place in your routine, send it back for a refund of the product price. The 30 days run from the day your parcel is delivered.

Your statutory right of withdrawal

If you are a consumer in the European Union, you also have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Our 30-day trial is offered in addition to this right and does not replace or limit it. To use your statutory right of withdrawal, tell us in writing before the 14 days are up — an email to hello@unwindring.com is enough.

How to return an item

1. Email hello@unwindring.com within 30 days of delivery, with your order number.
2. We reply with the return address and instructions, normally within one working day.
3. Pack the ring, the strap and the USB-C cable so they arrive undamaged, and send the parcel using a tracked service.

Please don't send anything back before contacting us — parcels that arrive without a return reference are much slower to process.

Who pays for return shipping

Shipping to you is always free. Return postage is paid by you, unless the item is faulty, was damaged in transit, or is not what you ordered — in those cases we cover the return cost and either replace the item or refund you, whichever you prefer. We recommend a tracked service, because we can only refund items that actually reach us.

Condition of returned items

Unwind is a massage device used over clothing or on skin, and we expect a trial return to have been used — that is the whole point of the trial. Please return everything that came in the box and give the device a quick clean first. We may reduce a refund if the device comes back damaged beyond normal handling, or with parts missing.

Refunds

Once your return reaches us we check it and issue your refund to the original payment method within 14 days. Your bank or card provider may take a few extra days to show the money in your account. We refund the product price; the original shipping was free, so there is nothing to refund there.

Faulty items and legal guarantee

As an EU consumer you have a two-year legal guarantee of conformity. If your ring develops a fault that isn't the result of misuse, drops or water damage, email us with your order number and a short description or video of the problem and we will repair, replace or refund it.

Cancelling before dispatch

We hand orders to the carrier within 24 hours, so if you need to cancel or change an order, email us as soon as possible and we will stop it if it hasn't already left.

Exceptions

We can't accept returns of items that have been deliberately damaged, or returns requested more than 30 days after delivery. This does not affect your statutory rights.